Last updated: 03/01/2020
Information you provide to us while using our site
We may ask you to voluntarily provide us with certain personally identifiable information that can be used to contact or identify you; for instance, when you complete the enquiry form on the website. Personally identifiable information may include, but is not limited to your name, address, email address, and telephone number ("Personal Information").
When submitting a review to our website we will collect the data to see our customers' feedback so we can improve our products and services, by submitting your review that data will then belong to Pro-Tect Heating & Plumbing Ltd, which may be shared on our social media platforms. If using your review for marketing purposes we will not share personal information that would breach GDPR.
Why do we collect information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Cookies and Google Analytics
Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.
In accordance with the GDPR, we must inform our visitors that we are using cookies on our site. This is done through the host Wix and they use Google Analytics as an analytical tool for us to monitor our website.
To provide a great experience for the visitors and customers.
To identify the registered members (users who register to our site)
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.
The Google Analytics log data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. Other than the above, at this time, we do not attempt to identify visitors to our Site or contact them using this data. We have no plans to do so in the foreseeable future.